Question 1

What cleaning services do you offer?

Accepted Answer

We offer standard recurring cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and eco-friendly green cleaning. Each service is tailored to your home's specific needs.

Question 2

How do I schedule a cleaning?

Accepted Answer

You can schedule by filling out our free quote form, calling us at (240) 704-2551, or emailing us. We typically respond within a few hours with availability and a personalized estimate.

Question 3

Can I customize my cleaning plan?

Accepted Answer

Absolutely. We work with you to create a cleaning checklist that matches your priorities. Whether you need extra attention in the kitchen or prefer certain rooms skipped, we adapt to your preferences.

Question 4

Do you offer one-time or recurring cleaning?

Accepted Answer

Both. We offer one-time deep cleans as well as weekly, bi-weekly, and monthly recurring plans. Recurring clients enjoy priority scheduling and consistent pricing.

Question 5

What's your cancellation policy?

Accepted Answer

We ask for 24–48 hours notice for cancellations or rescheduling. There are no penalties for occasional schedule changes.

Question 6

How much does a cleaning cost?

Accepted Answer

Pricing depends on your home's size, condition, and the type of cleaning. A standard cleaning for a 2-bedroom home typically starts around $150–$200. Request a free quote for an accurate estimate.

Question 7

Do you charge by the hour or by the job?

Accepted Answer

We charge by the job based on a flat-rate estimate. This means no surprises — you know the cost upfront before we start.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, ACH bank transfers, and digital payments. Payment is processed after the cleaning is completed.

Question 9

Are there discounts for recurring service?

Accepted Answer

Yes. Clients on weekly or bi-weekly plans receive discounted rates compared to one-time bookings. The more frequently we clean, the more you save.

Question 10

Are your cleaners background-checked?

Accepted Answer

Yes. Every team member undergoes a thorough background check before joining Capital Clean Care. Your safety and peace of mind are our top priorities.

Question 11

Is Capital Clean Care licensed and insured?

Accepted Answer

Absolutely. We are fully licensed, bonded, and insured. In the rare event of any issue, you're completely protected.

Question 12

Do I need to be home during the cleaning?

Accepted Answer

No. Many clients provide a key, door code, or smart lock access so we can clean while they're away. All team members are vetted and insured.

Question 13

What if I'm not satisfied with the cleaning?

Accepted Answer

We offer a satisfaction guarantee. If you're not happy with any part of our work, let us know within 24 hours and we'll re-clean the area at no extra charge.

Question 14

What cleaning products do you use?

Accepted Answer

We exclusively use plant-based, non-toxic cleaning products that are safe for children, pets, and the environment while delivering professional-grade results.

Question 15

Are your products safe for pets and children?

Accepted Answer

Yes. All our cleaning products are EPA Safer Choice certified, free from harsh chemicals, and completely safe for your entire family including pets.

Question 16

Can I request specific products or supplies?

Accepted Answer

Of course. If you have preferred products or specific sensitivities, let us know and we'll gladly accommodate your preferences.

Question 17

What areas do you serve?

Accepted Answer

We serve communities throughout Maryland (Montgomery, Frederick, Howard, and Prince George's Counties), Washington DC, and Northern Virginia (Arlington, Fairfax, McLean, Alexandria, and more).

Question 18

Do you serve my specific neighborhood?

Accepted Answer

We cover a wide area across the DMV region. If you're unsure whether we serve your location, contact us and we'll confirm availability right away.

Question 19

Do you charge extra for travel to distant areas?

Accepted Answer

For most locations within our service area, there is no travel surcharge. For areas outside our standard coverage, we'll discuss any additional costs upfront.

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